Frequently Asked Questions

Everything you need to know about shopping with Byan.

How do I determine my size?

We provide a detailed size guide on each product page. Measurements are listed in both centimeters and inches to ensure you find the perfect fit for your body type.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to initiate a refund or size exchange.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

Can I track my order in real-time?

Yes, once your order ships, you will receive an email containing a tracking number and a link to monitor your package's journey to your doorstep.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your materials sustainably sourced?

At Byan, we are committed to ethical fashion. We prioritize organic cotton and recycled fabrics across our collections to minimize our environmental footprint.